Good questions.
Simple answers.
Let’s find what you need.
Can I make my own Christmas tree light patterns?+
Smart Christmas Tree Lights support app-controlled colors and DIY patterns, with an included remote. Choose the length and bundle on the product page. The Christmas tree and phone shown are not included.
Explore Christmas tree lights ↗Does the ice cream maker need a freezer?+
Yes. Pre-freeze the removable inner bowl before use, then add chilled mixture and churn according to the supplied instructions. It is not a self-refrigerating machine.
Explore the ice cream maker ↗How is the heated poncho powered?+
The gray zip-front poncho uses USB power with a compatible external power source. A power bank is not included. Disconnect it before cleaning and follow the supplied care instructions.
Explore the heated poncho ↗What does the heated stadium seat offer?+
The padded stadium seat has a heated seat and backrest, six reclining positions, side storage and adjustable backpack straps. Check its product page for power and setup information.
Explore the stadium seat ↗Which builder tool kit should I choose?+
The 144-piece kit includes a toy drill, rotating blocks and carry case. The 124-piece manual kit does not include those three items. Component colors may vary; the pictured models are building ideas.
Compare builder kits ↗What comes in the Christmas cash ornament set?+
One set contains seven acrylic designs with clear cash holders and red hanging ribbons: Santa, Paw Print, Snowman, Cottage, Christmas Tree, Red Truck and Angel Wings. Cash and styling props are not included.
View the seven designs ↗Can I record a personal message in the Christmas bottle?+
Yes. The green Christmas tree bottle is a recordable keepsake with a red hanging ribbon. Follow the recording instructions on its product page before giving it as a gift.
Explore the message bottle ↗How do I choose colors, styles and bundle sizes?+
Each product page shows its available options, included items and selected bundle total. Select the options for each item before adding the bundle to your bag.
Shop all products ↗How do bundle savings work?+
Choose a quantity bundle on one product page. Its displayed total already includes the stated bundle saving. Different products added separately do not automatically receive an extra discount.
Do Christmas tree lights have a different offer?+
Yes. Christmas tree lights offer 10% off a two-kit bundle or 25% off a four-kit bundle. Most other product pages offer 10% off two and 15% off three. Check the selected product bundle for its price and gift.
Which payment methods can I use?+
Checkout displays the methods available for your order. Payment options depend on your location and device.
Where do you ship?+
We ship to the destinations available in our Ship to selector. Available delivery options are shown at checkout.
What does international shipping cost?+
Standard shipping is free on every order to every destination we currently serve. No minimum purchase. Optional express services, where available, are priced separately at checkout.
Is there a minimum for free shipping?+
Every order qualifies for free standard shipping. There is no minimum purchase, including after discounts.
How can I get a delivery update?+
For delivery updates, email support@merripip.com with your order number.
What is your return policy?+
Free returns within 30 days of delivery. Email support@merripip.com with your order number to arrange your return at no cost.
Read shipping & returns ↗What if an item arrives damaged or incorrect?+
Keep the packaging and a clear photo of the item. Contact us with your order number and a description so we can help.